iKala Culture

Vision and Mission

Artificial intelligence is transforming human society: now and the future. Our mission is to empower business with AI and make the technology beneficial to every stakeholders from individuals, organizations to enterprises.

iKala Golden Circle

Technology and Product

iKala believes the foundation to a sustainable business is a customer-centric approach to technology development and product design. Co-founder Sega Cheng came from Google. He leads the team to actively pursue technological advancement and product improvement, and he invests heavily in research and development. He put together an elite team, with staff from first-tier companies such as Google, Yahoo!, HTC, MediaTek, and Microsoft. iKala's excellence in technology makes it a Google and Facebook Partner.

Company Culture

Freedom and Responsibility is the core DNA of iKala since day one. We believe that talents are the foundation of any corporation. iKala respects the opinion of all our employees, and we utilize a peer-based system when it comes to career advancement, such as Peer Review, Peer Interview, and Peer Bonus.

Global Scale

"Start from Taiwan and set sights on the world" has always been the ultimate goal of iKala. iKala is headquartered in Taiwan and operates in Taiwan, Singapore, Thailand, Vietnam, Japan, Hong Kong, Philippines and Malaysia. And we are still growing.


  • May request to work from home (WFH)
  • Holiday bonuses: Dragon Boat Festival, Mid-Autumn Festival, employee birthday, Lunar New Year
  • Performance bonuses: recruitment referral bonuses, talent referral bonuses, project bonuses and year-end bonuses
  • Employee leave policy: in compliance with the Labor Standards Act. Menstrual leave for female employees (1 day per month), volunteer service leave (2 days per year), sick leave with full pay (3 days per year), paternity leave
  • Others: TGIF afternoon tea, department parties, birthday parties, unlimited free snacks, self-serve coffee bar, movies, company trips, employee physical exams, employee training subsidies, etc.

Workplace Environment

  • Open office space
  • Multifunctional meeting room and recording studio
  • Comfortable and quiet rest area
  • Cheerful and positive atmosphere
  • Youthful and creative team

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Empower Your Business with AI

iKala is Asia's leading Human-Centered AI Company


iKala is a Gartner 2020 Cool Vendor in AI for Customer Analytics

iKala: A Human-Centered AI Company

iKala's mission is to "enable AI competencies" of our enterprise customers, to increase their customer acquisition capability and customer lifetime value. As a customer-centric company, we are dedicated to creating more value for customers by continuously investing in our services and innovation.

iKala flywheel

iKala implements a state-of-the-art DAA flywheel (Digitalization, Analytics, and Application flywheel) framework to provide a clear roadmap and strategy for AI adoption.


Enterprise use iKala CDP to incorporate omni-channel customer data.​


Enterprises strengthen analytics capability and data-driven decision making culture with iKala's off-the-box machine learning services.


Enterprises use iKala's AI-powered MarTech to do performance-based advertising campaigns for customer acquisitions.

iKala's Human-Centered AI Technology and Innovation

By leveraging AI technologies to drive digital transformation, iKala empowers our customers to respond to market changes faster and develop new business competencies

  • Natural Language Processing ( NLP )

    Auto Tagging, Keyword Trend Analysis, Sentiment Analysis

  • Computer Vision ( CV )

    Image Classification, Image Segmentation, Object Detection

  • Data Science ( DS )

    KOL Monitor, Competitive Product Analysis, Social Trend Analysis, Social Persona Analysis, Recommendation System, Sales Forecast, Lifetime Value Prediction, RFM Model, Customer Segmentation

iKala Cloud — Products and Services

CDP, machine learning solutions, and cloud infrastructure for Business Infrastructure and Business Intelligence
Asia's AI Digital Transformation Expert
iKala Cloud is your company's best guide to Digital Transformation. Years of research and development have given iKala the pragmatic experience to help enterprises successfully modernize their IT infrastructure and incorporate smart AI solutions, with the end goal of improving product value, optimizing business efficiency, and building long-term competitive advantages. iKala's solutions cover the modernization of cloud infrastructure, enterprise CDP, and machine learning for marketing.
APAC DX enterprise customers
Data scientists and cloud experts

iKala Commerce — Products and Services

Integrated social commerce and influencer marketing service for brands and retailers to sell and do marketing across social media channels in New Retail
Asia's Leading AI KOL Data Platform

iKala's KOL Radar is an AI-powered influencer marketing platform that combines advanced data analytics and smart recommendation for an innovative and effective influencer marketing. The platform covers over 50,000 KOL data across Taiwan, Hong Kong, and Malaysia. With iKala's exclusive AI technology, KOL Radar is able to collect and analyze a massive amount of real-time data from mainstream social platforms including Facebook, YouTube and Instagram.

KOL database
Social statistics
The Fastest-Growing AI Social Commerce Service in SEA
iKala's Shoplus is an AI social commerce selling service targeting SEA social sellers. Based on its cutting-edge technology and human-centered product design mindset, Shoplus provides a one-stop solution including AI-Live Sell, AI-Chatbot, and AI-Messenger Plug-in for both brand and individual social commerce sellers across multi-devices anywhere anytime through Shoplus.
SEA social sellers
SEA social buyers community

Social commerce orders / year

Our Customers across 8 Countries and 12 Industries

400 +
Enterprise Customers
15 K+
170 K+
SEA Social Sellers

We are a recognized partner of Google and Facebook

  • Google Cloud Premier Partner
  • Google Technology Partner
  • Google Marketing Platform Certified
  • Google Marketing Platform Sales Partner
  • Facebook Marketing Solution Partner
Google Cloud Premier Partner
Google Cloud Technology Partner
gmp certified
sales partner
Facebook Marketing Partner


Contact Us

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About iKala

About Us

iKala's mission is to "enable AI competencies" of our enterprise customers, to increase their customer acquisition capability and customer lifetime value, by providing AI-driven digital transformation solutions and data-driven new retail services, including iKala CloudKOL RadarShoplus, and CloudAD. More than 400 enterprise customers across 12 industries, along with 15,000+ advertisers, including Fortune 500 companies, have used iKala's technology to transform their business, reach and sell to their customers with AI. iKala is proudly recognized as "Google Technology Partner", "Google Cloud Premier Partner", and "Facebook Partner for Messaging Solution". iKala is operating in Taiwan, Singapore, Thailand, Vietnam, Japan, Hong Kong, Philippines and Malaysia.  As a customer-centric company, we are dedicated to creating more value for customers by continuously investing in our services and innovation.

iKala team

iKala Milestones

  • $17M USD Series B Funding
  • Dr. Lee-Feng Chien, former Google Taiwan Managing Director, joins iKala's Board
  • Facebook Partner for Messaging Solution
  • Google Analytics Marketing Certification
  • Picaas Product Launch
  • iKala Vietnam Branch Established
  • iKala Thailand Branch Established
  • $10M USD Series A & A+ Funding
  • Shoplus Product Launch in Thailand
  • KOL Radar Product Launch
  • Google Technology Partner
  • Google Cloud Premier Partner
  • Straas Product Launch
  • Product Launch
  • $3.3 M USD Pre-A Funding
  • Seed Funding
  • Product Launch
  • Online Karaoke Product Launch
  • Angel Funding
  • iKala Founded in Taipei